If you’re looking to return or exchange your order for legitimate reasons, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return
- Print the prepaid return shipping label that you will receive by email
- Send all items back to us using the label provided
Once we receive your returned item, we will inspect it for wear and use. If we determine that the item is in acceptable condition, a refund will be issued within 48 hours of that date.
If your item was lost in transit en route to you by Mystic Lighting by a carrier, please contact us.
Mystic Lighting is not responsible for lost or damaged products once you receive them, and we will not issue refunds in these cases. By purchasing our products, you acknowledge that they are fragile, and as such must be care for appropriately.
Should you have questions about our Returns Policy or would like to speak to us before initiating a return, please contact us.
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